1. USE OF SITE
1.1 You are welcome to browse the content of www.cleaningdepot.co.za, again and again. The content should not be copied, reproduced, republished, posted or distributed in any way. Unauthorized use of the content of this website is strictly prohibited and seen in direct violation of the copyright, trademarks laws. Legal action will be taken against any perpetrators.
2. PAYMENT OPTIONS
2.1 All products displayed on our website are subject to availability and will be delivered only within South Africa. All prices are South African Rands (ZAR) and are valid and effective only within the borders of South Africa.
2.2 Direct Deposit or Electronic Fund Transfers (EFT) is one of the options available for payment
2.3 Online Transactions are securely handled by Payfast for peace of mind. Payment Gateway PayFast offers leading payment services to enterprise companies worldwide. Enjoy a traceable and secure online transaction experience.
2.4 Handling or receiving of CASH are not accepted due to the rise in crime, theft, and risk of harm.
2.3 If you choose to pay EFT or Direct Deposit, an e-mail will be forwarded to you containing our bank account details for you to make the payment directly into our account.
2.5 The Order number must be used with the customer payment reference (this uniquely identifies each order) and any correspondence. The Order number is provided after confirmation of our customer's order.
2.6 Proof of payments can be faxed or e-mailed directly to us.
2.7 All payments need to be cleared and confirmed before the delivery process commences.
2.8 Due to the nature of our business i.e. High turnover, extremely low margins, discounts are not issued by default.
2.9 Orders will be dealt with strictly in order of receipt and payment.
3. DISCLAIMER OF WARRANTY
3.1 The contents of this site are provided “as is” without warranty of any kind, either express or implied, including but not limited to the warranties of merchantability, fitness for a purpose and non-infringement.
3.2 The owners of the site, the authors of these contents and in general anybody connected to this site in any way, from now on collectively called “Providers”, assume no responsibility of errors or omissions in these contents.
3.3 The Providers further do not warrant, guarantee or make any representation regarding the safety, reliability, accuracy, correctness or completeness of these contents.
3.4 The Providers shall not be liable for any direct, indirect, general, special, incidental or consequential damages(including – without limitation- data loss, lost revenues and lost profit) which may result from the inability to use or the correct or incorrect use, abuse, or misuse of these contents, even if the Providers have been informed of the possibilities of such damages. The Providers cannot assume any obligation or responsibility.
3.5 We give no warranty for any goods sold. It remains the customer’s sole responsibility to ensure that adequate insurance cover has been taken out for any product shipped or utilizing a courier. Damage or loss arising from, but not limited to, fire, natural disasters, water damage, theft or any acts of G-d will NOT be covered.
3.6 The use of these contents is forbidden in those places where the law does not allow this disclaimer to take full effect.
3.7 Orders will be processed within 2-5 days, subject to the availability of stock and Proof-of-Payment(POP).
3.8 Any product ordered that are not available at the time of shipping, will be refunded or a credit voucher issued for future purchases.
4. OUR RIGHTS
4.1 We reserve the right to: Modify or withdraw, temporarily or permanently, the Website (or part of) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or change these conditions from time to time and the continued use of the Website (or any part of) following such change shall be deemed to be the customers acceptance of such change. It is the customer's responsibility to check regularly to determine if or when conditions have changed.
4.2 We will use our reasonable endeavors to maintain the Website. The Website is subject to change from time to time. You will not be eligible for any compensation, because you cannot use any part of the Website or because of a failure, suspension or withdrawal of all or part of the Website due to circumstances beyond our control.
4.3 If you do not agree to any change to the Conditions then you must immediately stop using this Website and the services it delivers.
5.2 All the information gathered in the online forms on the website is used to personally identify users that subscribe to this site or service. None of the information will be sold or made available to anyone.
5.3 The Site may collect certain information about our visitors, such as the name of the Internet Server Provider(ISP) and the Internet Protocol (IP) address through which you access the Internet; the date and time you access the Site; the pages that you access while on the Site and the Internet Address of the Website from which you linked directly to our site. This information is used to
help improve our Site, analyze trends, and administer the Site.
5.4 We may need to change this policy from time to time to address new issues and reflects changes on our site. We will post those changes here so that you will always know what information we gather, how we might use that information and where we will disclose that information to anyone.
6.1 The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors.
6.2 Personal information cannot be collected via cookies and other tracking technology; however if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.
7. THIRD-PARTY LINKS
7.1 In an attempt to provide increased value to our web users; we may provide links to other websites or resources.
7.2 You acknowledge and agree that we are not responsible for the availability of such external sites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content(including misrepresentation or defamatory content) of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offense caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external sites or resources.
8. DELIVERY POLICY
8.1 Should you prefer using a particular Courier of shipment method, you are welcome to arrange this us and will be for the customer's own cost and discretion.
8.2 When you click to purchase with us legal obligations arise and the customer's right to refund of monies paid in any other way agreed by us is limited by our TERMS AND CONDITIONS. You must not make any purchase through this site unless you understand and agree to all our TERMS AND CONDITIONS.
8.3 Once payment is made for the purchase, it is deemed that you have read and understood the TERMS AND CONDITIONS for such purchase. If you have any queries please contact us before making any purchase through the website.
8.4 Once a purchase has been made, you will be furnished with an order number which may be used to track the progress of the customer's order. The order number is either obtainable by returning to our website and getting the number from the “my account” tab on the online shop, or through the e-mail, we will send you directly after order placement.
8.5 All orders to be shipped must be pre-paid in full – this includes all costs of shipping, handling, and insurance.
8.6 Once the customer has excited our reception, service or dispatch areas, no claims for shortages or incorrectly supplied can be entertained.
8.7 Orders will be dealt with strictly in order of receipt and payment.
9. REFUNDS AND RETURNS
9.1 EG Cleaning Depot (Pty) Ltd complies with the Consumer Protection Act and should the customer change his/her mind regarding the product acquired.
9.2 Should the client for any reason wish to cancel the purchase before the goods have been dispatched, the client will be liable for a ten percent (10 %) handling fee. The client must advise us in writing of any cancellation and any such cancellation must be signed by the person who made the original purchase.
9.2 Due to past abuse we regretfully no longer tender refunds, but offer you CREDIT.
9.3 No Returns for CREDIT will be entertained after seven(7) calendar days from the date of invoice – therefore please ensure that you have made the correct purchase within this period.
9.4 CREDIT issued will be at the paid price. All goods returned should have all original packaging, certificates or accessories and a minimum ten percent (10 %) re-stocking fee will be charged.
9.5 Products returned by buyers should be fully insured and must be returned by registered post or courier. Cleaning Depot shall not be liable for any damage incurred through loss of product/equipment in transit or otherwise.
9.6 The customer may be liable for credit card administration fees charged to EG Cleaning Depot by PayFast or any Financial institution.
10. RISK OF PROFIT AND LOSS
10.1 The risk of profit and loss concerning any order passes to the buyer/client when the ordered items have been physically delivered to the customer.
11.1 We have the right, but not the obligation, to monitor any activity and content associated with the website.
11.2 We may investigate any reported violation of these Conditions or complaints and take any action that we deem appropriate (which may include but is not limited to, issuing warnings, suspending, termination or attaching conditions to the customer's access and/or removing materials from the website). You can shop proudly and in confidence.
12.1 The Conditions will be exclusively governed by and construed under the law of South Africa whose Courts will have exclusive jurisdiction in any dispute, save that we have the right, at our sole discretion, to commence and pursue proceedings in alternative jurisdictions.
13. DISCOUNT STATEMENT - REFER TO OUR DISCOUNT POLICY
14. AFFILIATE STATEMENT - REFER TO OUR AFFILIATE POLICY
14.1 The online-shop operates 24/7 and monitored by operators for availability to fix any problems that might occur.
14.2 The customer accepts any errors and or omissions on this price guide.
14.3 All transactions (Purchases, returns, and product servicing) are subject to our standard TERMS AND CONDITIONS.
14.4 Products and product specifications are subject to change without prior notice.
14.5 EG Cleaning Depot shall not be bound by any incorrect information regarding suppliers/manufacturers' products
14.6 Check out the ECT Act online
16. CONTACT DETAILS
If you have questions or concerns regarding these Terms and Conditions, Policies or Statements you welcome to contact us at:
- Company Name: EG Cleaning Depot (Pty) Ltd
- Registration: 2018 / 520407 / 07
- Main Activity: Distributor/Reseller of Chemical/Biological/Enzymes
- Physical Address: Crystal Crescent, Midstream, Centurion, Pretoria, Gauteng, 1692, Republic of South Africa(RSA)
- Postal Address: Postnet Suite #460, Private Bag x1007, Lyttelton, Gauteng, 0140, Republic of South Africa(RSA)
- Office Hours: Website operates 24/7, all year round